I went into the UPS store today to ship a few things to my brother in Hawaii. The lady working there described to me exactly how she was going to package things so they didn’t break. She then priced out how much it would be to ship this gigantic, fragile box to Honolulu, and upon realizing that it would be a little over $100, proceeded to look up how much it would cost to send the same package via USPS – less than $50. She’s now packaging the stuff for me for about $15, then I’m gonna pick it up and bring it to the post office.
I am super impressed, as I later asked her if the software she was using to price out my shipment via UPS simultaneously priced out my shipment via USPS – and indeed it did. I’m unsure whether or not the UPS Store employees are encouraged to share this information with customers, so for all intents and purposes of maintaining my rosy experience, we’re going to pretend that it is part of their policy to share all information with customers in order for them to make an informed decision (hellooooo idealist).
Despite me taking my business to the post office on this occasion (and slight skepticism that I’d the encounter was based strictly on a super-considerate salesperson), I’d say this is a User Experience win for the United Parcel Service. High five, UPS UX team!
