Category Archives: technology + us.

Consumption Abstraction.

Greenpeace’s recent attention on data centers has lead to a bit of thinking, which lead to a spooky realization: we are further and further abstracting our consumption.

Let’s think back (this is highly generalized and simplified): First, we abstracted our means of obtaining food from hunting and gathering to relying on commercialized agriculture, allowing us to stop seeking and rather simply acquire food. Next, with industrialization came outsourcing of product, thus we were no longer strongly associated with the production of the objects we were using (and a much wider range of objects were available to us at a rapidly decreasing price point). After that came outsourcing of production of food and tools to overseas sites, removing even our geographic ties to how the things we consume are made in order to get them made ” better,” faster, and cheaper.

As we’re in the thick of a domestic (American) movement of going back to basics – desiring a part in the development and cultivation of things we consume that are physical (like food, furniture, the objects we use) – we’re becoming tremendously reliant on less tangible things like network-based services, and these things rely on data centers that are enormously energy consumptive (amazingly, the EPA’s already on it). However, since these services are more and more removed from us – similarly to how manufacturing was from the industrial revolution on to offshoring – we’re not quite savvy as to how much we’re consuming, and in this case it’s rather difficult for us to even understanding what it is we’re consuming in the first place. We want to know where our things come from and want them to be sustainable, not made out of plastic, locally grown, etc, and we’re visibly conscious of what we’re buying, eating, and doing – what kind of car we’re driving and how we’re doing our part to save the earth, so to speak. All this as we’re developing patterns of using technology in a way that’s extremely wasteful, if in a way that is invisible to us.

So, how do we solve this? Do we educate on the practical underpinnings of technological advancements the same way we’ve (reactively) been educated that plastic is bad, local is good and that single-body aluminum MacbookPros are more material/production efficient? As product designers, we were tasked with addressing “sustainability” long before the term or concept were part of the public vernacular – so is it now our responsibility to address this new means of consumption in order to design more responsible behavior into products?

Note: There are some interesting advancements made in this space, such as Google’s goal to recycle a majority of water used in their data centers.

An introduction to Casual Data, and how it’s changing everything.

About a month ago, Dan Rockwell and I finished writing an article for interactions magazine about Casual Data, the term we’ve used to describe rich data propagated or mined via some form of social media. The piece defines Casual Data, talks briefly about why it’s becoming so prevalent, and then proceeds to identify current ways it’s being used and what that means to the fields of design and research. It will be out in a spring 2010 issue of interactions, however, here’s a sneak peek at some of the data nugget goodness:

The problem with too much data
While there are a number of firms analyzing the surface value of casual data, there is a need dig deeper to understand context and higher-level implications. The more connected we become, the more connected our data becomes, and the more we need a structured approach for making sense of it.

Companies having loads of customer data available is not news, however this casual data is not quantitative in nature (demographics, pattern-focused). The emotional meaning behind casual data should not be analyzed statistically, and the methods used to gain this data are as important to understand as the data itself. If customer voice is only harvested through an existing medium (e.g. submitting a query for iPhone-related tweets) the results you get will be brief and will tend to either be of intense glee: “new iPhone copy/paste function, thank GOD” or intense distaste: “Apple sucks!” – leaving little room for understanding context of use, while still providing good touch-points for product improvement. There is the potential of casual data being more dangerous than helpful if not properly understood.

what to do with casual data
Ok, so what’s our role?
The need to find long-term meaning via any quick casual data-farming medium creates a niche opportunity for research firms to use their proven techniques to analyze and understand this abundance of user input. Professional researchers will be able to understand how casual data is useful, where it is applicable and where there are still unanswered (and often unasked) questions. This will allow research companies to reinforce doing more in-depth research as a result of learnings from this data, rather than allowing clients to use this data (which is often incomplete) as conclusive.
Even tools that have built-in analysis capabilities cannot play down the importance of involving a comprehensive research process. Design researchers look at data to understand not only design opportunities but also to come up with high-level emotional themes. If 10 people say that they want a certain feature from pampers.com, what does that mean in terms of their needs, and how will they benefit from that feature? Extrapolating concepts, ideas and feedback into themes can help the design team understand trends and potential meta-themes, and consequently how to design new products and services that weren’t necessarily articulated by their customers. Researchers also have the opportunity to help companies understand how to manage all of this data – does it need to lend itself to searching by future company stakeholders, or will it be regenerated? Having a plan for where the data goes can increase the value attained from it, and help to track trends over time.

United (Airlines) Breaks Guitars

This is awesome for a few reasons:

1. This Dave Carroll guy wrote a moderately catchy song about a customer service gripe. He made something totally miserable into something entertaining. I guess country musicians are pretty good at this.

2. Millions of people will likely watch this video/hear this song, making the interwebs reign supreme once again as a conduit for communication.

…and my favorite..

3. Dave (as well as many other people who post and share customer service/product/brand problems online) is a great example of how the interaction between a company and the customer is one of the most precious things that company has, and it can make (or break, in this case) customer loyalty. With such competitive airfare available, it isn’t difficult for travelers to opt for a competitive airline (say Delta, Continental or even Southwest) for travel based on hearing about/dancing to this incident.

real life vs. social media – on video.

Maurice from MotionDrift films was awesome enough to record and edit Columbus’ second Ignite event, which took place in mid-January and was hosted by Lextant. Here’s my 5 minute jam on real life vs. social media, and you can find my slide deck here (I’ll likely be posting on this topic more in-depth soon). All the other Ignite 2 presentations can be found here.

Ignite Columbus

Dan Rockwell, Alison Colman and some other great folks are putting together C-town’s first Ignite event, next Thursday, 11/13 @ the Columbus Robotics Society.

Go learn about Ignite, or just trust that it will be awesome (which it will) and RSVP via Majelly.

See you there!

p.s. following Ignite, the handsome and charming gentlemen of the metal band Baroness will be playing at Ravari Room. Thursday = a night full of awesome.

Twitter Vote Report

Perhaps the most effective and awesome appropriation of twitter has surfaced in the creation of Twitter Vote Report – an aggregator that allows voters to report unsatisfactory polling conditions via twitter, SMS, phone call or a to-be-released iPhone app.

This is quoted from an email sent by JooYoung, whose colleagues at a co-working space in BK helped develop the service:

On November 4th 2008, millions of Americans will go to over 200,000 distinct voting locations and using different systems and machinery to vote.  Some voters will have a terrific experiences, and others will experience the same problems we have been hearing about for years – long lines, broken machines, inaccurate voting rolls, and others will experience problems that we haven’t heard about before. That’s why a new citizen-driven election monitoring system called Twitter Vote Report (www.twittervotereport.com) was just launched. Using either Twitter.com, iPhone, direct SMS, or our telephone hotlines, voters will have a new way to share their experiences with one another and ensure that the media and watchdog groups are aware of any problems.

As news outlets and blogs will report on Election Day stories, www.twittervotereport.com is an invaluable resource for thousands of voters to get immediate help. From questions like “where do I vote” or “how do I make sure that my rights are being upheld,” Twitter Voter Report augments these efforts by providing a new way for voters to send text messages (aka tweets) via cellphones or computers which will  be aggregated and mapped so that everyone can see the Nation’s voting problems in real-time.

Imagine a nationwide web map with pins identifying every zip code where Americans are waiting over 30 minutes to vote or indicating those election districts where the voting machines are not working. Collectively we will inform each other when the lines are too long and ensure that media and watchdog groups know where problems exist.”

using social media to organize real life.

Thoughts before bed last night:

The gap between social media tools and physical, social interaction is growing narrower, but there is still a dissonance when transitioning between a 2-d medium (even if it’s in real time) and the 3-d world.  I think that location-based mobile apps can start to bridge the gap, but how can we make that type of technology truly ubiquitous?  We use tech devices as reference or support while engaging with people physically, but will devices ever become as much a part of interaction as verbal conversation or physical interaction & body language?

interactions magazine hearts me.

jon kolko and richard anderson have asked me to be a contributing editor to interactions magazine.  this means that i will be haggling smart people to write smart articles for them, as well as contributing myself once in a while. if you are interested in submitting something, please give me a shout.

yay!

going.com in CMH.

In NY and other big cities, there are an abundance of websites that exist to publicize and organize events in a fairly egalitarian manner. I know several people who like the idea of meetup.com, but I never got into it (Columbus area witches and Pagans are totally into it).

One site that caught on pretty well that I dug was going.com. They did quite a bit more than act as a virtual bulletin board; for instance, they were pretty integral in the success of last summer’s Pool Parties, a series of completely awesome and completely free shows at the McCarren Park Pool in Brooklyn. They’ve also done a great job of promoting events that my friends and other upstanding cultural contributors have produced (via exclusive going.com discounted/non-existent cover charges and the like). I received an email from the folks at going.com the other day with news that they had expanded and now support 30 cities, including Honolulu, Austin, Atlanta and Columbus!

Yay!