In case you missed this…

http://www.businessinsider.com/author-of-kmart-factory-letter-found-2013-6

 

:(

Sperm Whale Tenderness

So, this is overdue…

Hi! It’s been ages since I’ve posted anything on here, and this is for a couple of reasons:

1. I’ve been teaching at the Austin Center for Design, which takes up a ton of time. I have also been blogging occasionally for the school, so check that out.

2. I’ve been traveling to Africa and engaged in a rad project (Project Mwana) with UNICEF innovation. You can read some blog posts about our trip, a few authored by me, on frog’s Design Mind blog frogs on the road.

3. I’ve bought a house. The house I was renting. Lots of work to do.

4. I have an awesome, now live-in boyfriend who does enough blogging for the both of us.

So, my apologies for not being here more often. Until I come back, you can find me digitally at #1 and #2, and in analog at #3 with #4.

 

Consumption Abstraction.

Greenpeace’s recent attention on data centers has lead to a bit of thinking, which lead to a spooky realization: we are further and further abstracting our consumption.

Let’s think back (this is highly generalized and simplified): First, we abstracted our means of obtaining food from hunting and gathering to relying on commercialized agriculture, allowing us to stop seeking and rather simply acquire food. Next, with industrialization came outsourcing of product, thus we were no longer strongly associated with the production of the objects we were using (and a much wider range of objects were available to us at a rapidly decreasing price point). After that came outsourcing of production of food and tools to overseas sites, removing even our geographic ties to how the things we consume are made in order to get them made ” better,” faster, and cheaper.

As we’re in the thick of a domestic (American) movement of going back to basics – desiring a part in the development and cultivation of things we consume that are physical (like food, furniture, the objects we use) – we’re becoming tremendously reliant on less tangible things like network-based services, and these things rely on data centers that are enormously energy consumptive (amazingly, the EPA’s already on it). However, since these services are more and more removed from us – similarly to how manufacturing was from the industrial revolution on to offshoring – we’re not quite savvy as to how much we’re consuming, and in this case it’s rather difficult for us to even understanding what it is we’re consuming in the first place. We want to know where our things come from and want them to be sustainable, not made out of plastic, locally grown, etc, and we’re visibly conscious of what we’re buying, eating, and doing – what kind of car we’re driving and how we’re doing our part to save the earth, so to speak. All this as we’re developing patterns of using technology in a way that’s extremely wasteful, if in a way that is invisible to us.

So, how do we solve this? Do we educate on the practical underpinnings of technological advancements the same way we’ve (reactively) been educated that plastic is bad, local is good and that single-body aluminum MacbookPros are more material/production efficient? As product designers, we were tasked with addressing “sustainability” long before the term or concept were part of the public vernacular – so is it now our responsibility to address this new means of consumption in order to design more responsible behavior into products?

Note: There are some interesting advancements made in this space, such as Google’s goal to recycle a majority of water used in their data centers.

An introduction to Casual Data, and how it’s changing everything.

About a month ago, Dan Rockwell and I finished writing an article for interactions magazine about Casual Data, the term we’ve used to describe rich data propagated or mined via some form of social media. The piece defines Casual Data, talks briefly about why it’s becoming so prevalent, and then proceeds to identify current ways it’s being used and what that means to the fields of design and research. It will be out in a spring 2010 issue of interactions, however, here’s a sneak peek at some of the data nugget goodness:

The problem with too much data
While there are a number of firms analyzing the surface value of casual data, there is a need dig deeper to understand context and higher-level implications. The more connected we become, the more connected our data becomes, and the more we need a structured approach for making sense of it.

Companies having loads of customer data available is not news, however this casual data is not quantitative in nature (demographics, pattern-focused). The emotional meaning behind casual data should not be analyzed statistically, and the methods used to gain this data are as important to understand as the data itself. If customer voice is only harvested through an existing medium (e.g. submitting a query for iPhone-related tweets) the results you get will be brief and will tend to either be of intense glee: “new iPhone copy/paste function, thank GOD” or intense distaste: “Apple sucks!” – leaving little room for understanding context of use, while still providing good touch-points for product improvement. There is the potential of casual data being more dangerous than helpful if not properly understood.

what to do with casual data
Ok, so what’s our role?
The need to find long-term meaning via any quick casual data-farming medium creates a niche opportunity for research firms to use their proven techniques to analyze and understand this abundance of user input. Professional researchers will be able to understand how casual data is useful, where it is applicable and where there are still unanswered (and often unasked) questions. This will allow research companies to reinforce doing more in-depth research as a result of learnings from this data, rather than allowing clients to use this data (which is often incomplete) as conclusive.
Even tools that have built-in analysis capabilities cannot play down the importance of involving a comprehensive research process. Design researchers look at data to understand not only design opportunities but also to come up with high-level emotional themes. If 10 people say that they want a certain feature from pampers.com, what does that mean in terms of their needs, and how will they benefit from that feature? Extrapolating concepts, ideas and feedback into themes can help the design team understand trends and potential meta-themes, and consequently how to design new products and services that weren’t necessarily articulated by their customers. Researchers also have the opportunity to help companies understand how to manage all of this data – does it need to lend itself to searching by future company stakeholders, or will it be regenerated? Having a plan for where the data goes can increase the value attained from it, and help to track trends over time.

United (Airlines) Breaks Guitars

This is awesome for a few reasons:

1. This Dave Carroll guy wrote a moderately catchy song about a customer service gripe. He made something totally miserable into something entertaining. I guess country musicians are pretty good at this.

2. Millions of people will likely watch this video/hear this song, making the interwebs reign supreme once again as a conduit for communication.

…and my favorite..

3. Dave (as well as many other people who post and share customer service/product/brand problems online) is a great example of how the interaction between a company and the customer is one of the most precious things that company has, and it can make (or break, in this case) customer loyalty. With such competitive airfare available, it isn’t difficult for travelers to opt for a competitive airline (say Delta, Continental or even Southwest) for travel based on hearing about/dancing to this incident.

GOOD magazine.

I know I talk about this magazine ruling all the time, but today I just want to go on the record as saying that GOOD is also, more than often, way ahead of the curve.

case in point:

GOOD, 10/24/2008:
What’s Up, Doc?

Fast Company, 5/1/2009:
The Doctor of the Future

They also have infographics depicting just about anything you’d want to learn about, usually in a super beautiful manner. <3